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Lightwave

Dental Leadership to Fit the Needs of Your Practice

Information Technology Support

As the Dental Leadership Organization, Lightwave aligns with top doctors looking to grow by providing information technology support that enables their practice run more efficiently. We understand the critical importance of maintaining uptime and help dentists navigate the complexities of today’s technologies. At Lightwave, our engine is our people. We believe the best technology is vital for dental teams to provide great experiences for their patients.

Taking the Complexity out of IT

  • Benchmarking Technology

    Best-of-breed advice on hardware, software and data security. With ongoing support for everyday technology needs of growing dental practices.

  • Buying Power

    Negotiated buying power to stabilize technology spend, maintain the latest hardware, and get the most out of managed services.

  • Increased Productivity

    More efficiency and greater uptime with upgrades that take place seamlessly while a practice is in operation. No more Friday closures for routine installs and upgrades.

“Thank you for the excellent service with the conversion at Garrisonville. I know IT gets the frantic call when things aren’t working, and I wanted to give you a shout-out about what a great job you all did,” said Kim Davis.

Benefits of Lightwave IT Support:

  • Automated trouble-ticket system for proactive issue resolution.
  • Ongoing single point of contact for technology needs.
  • Monthly onsite support of network, hardware & software.
  • Stable, secure data cloud environments for anytime access.

Maintaining Important Technology

We know keeping up with technology can be among the top frustrations for dental practice owners. That’s why each practice in the Lightwave family has a dedicated, single point of contact for all technology needs.

Technicians visit onsite 1-2 days per month at each practice to address any network, hardware or software needs. We help create that laundry list of technology fixes and upgrades to make sure each practice benefits from consistent uptime.

We’re here to deliver excellent service so dental practice leaders can feel comfort knowing their IT is handled. We benchmark technology services to show practice managers what they can expect to pay and offer the benefits of negotiated buying power.

Dedicated IT Support

Have you had to close your practice early to address IT issues? Or, maybe you’ve experienced the neglect of area managed service providers? If so, you understand what should be routine technology upgrades can often become lingering, unmet priorities.

Lightwave’s ongoing tech support features cloud-based systems for network management. We also take pride in onsite support for dental practice software integration, phone systems, and other technology needs. Experience the relief of having dedicated and helpful IT support available 24 hours a day, 365 days a year as a Lightwave partner.

Supporting Your Dental Practice

Brad Martin Director of IT

“We are here to take care of our doctors, all of whom have a single point of contact for all their technology needs.”

Lightwave_Support-Services
Tanya Wright Practice Manager, Hilltop Dental

“It’s been very helpful having a backup team. You don’t feel like you’re the only person on an island. You have a whole team at Lightwave behind you ready to help.”

Dr. Shannon Hudson Pelham Links Family & Cosmetic Dentistry

“Every time Lightwave has said they’re going to do something, they’ve done it. So, that trust just continues to build every day. ”

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